Help Desk Software

19.00 USD

A powerful PHP ticket support script with an integrated knowledgebase. Improve and optimize your customer support.

Customer Interface:

Submit new tickets (web form or email piping/POP3 fetching)
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View and rate staff replies
E-mail notifications of staff replies
Browse and search knowledgebase
... And more!


Knowledgebase:

Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
... And more!


Administrator/Staff interface:

Unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff
Powerful ticket search ability
Assign tickets to staff
Manage knowledgebase categories and articles
Manage staff accounts
Canned responses (pre-written replies)
Customize help desk settings
Track time worked on a ticket
Modify your profiles and signatures
Autoclose tickets after X days
Run reports
E-mail notifications of new tickets and replies
Customers can easily rate staff replies
Easy translation into any language
... And more!

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Keywords: help desk software;php;php help desk
File Size: 685 KBytes